TermPlainly is built and maintained by a single developer. The fastest way to get help is to email tony@medbillresolve.com. Please include your install ID if your question is about credits or a specific analysis — you can find it in Settings → Account.
The document is likely a scanned image. TermPlainly can only analyze documents that contain real text, not photos of text. Try opening the PDF in Preview and using "Export As" → text to confirm, or upload an OCR'd copy.
The upload limit is 20 MB. If your PDF is larger, try exporting it at a lower resolution or splitting it into sections.
Open Settings → Restore purchases. Apple occasionally delivers the transaction to the app a few minutes after the charge clears.
Uninstalling the app deletes the local install ID. To also remove any analyses we have stored server-side, email tony@medbillresolve.com with the install ID shown on Settings → Account and ask for deletion. We'll process it within 30 days.
No. TermPlainly is informational only. It is not a law firm and does not form an attorney-client relationship. For any legal decision, consult a licensed attorney in your jurisdiction.
TermPlainly uses Anthropic's Claude model. Results are generally good for consumer-grade documents (leases, NDAs, offer letters, ToS), but the model can miss things or misread scanned text. Every analysis screen shows a confidence indicator and suggested questions to ask a lawyer.
App Store refund requests are handled by Apple at reportaproblem.apple.com. If an analysis fails for a reason on our side, we refund the credits automatically.