SceneVault — Support

Professional spatial documentation and evidence organization for field workers — adjusters, contractors, restoration teams, attorneys, inspectors, and field technicians.

Contact

Email: support@medbillresolve.com
We read every message. Response time is typically within 48 hours.

Common questions

Does SceneVault work without an internet connection?
Yes. Photos, voice memos, notes, AR scans, and measurements are stored on your device. Exports work offline. Anonymous analytics is the only feature that uses the network, and it's optional.
Does my scene data ever leave my device?
No. Photos, video, audio, notes, location, measurements, and scans stay on your device by default. The app does not upload any of this content to any server. The only data we transmit is anonymous, opt-out product analytics and crash diagnostics via PostHog.
Is SceneVault forensic / court-admissible?
No. SceneVault is a documentation tool. It does not provide forensic certification, court admissibility, tamper-proof evidence, or chain-of-custody guarantees. SHA-256 hashes on exports confirm bundle contents have not changed since export — that is their only purpose. Decisions about admissibility or legal use are entirely your responsibility and your counsel's.
Why does SceneVault need camera, microphone, location, and motion permissions?
Camera captures photos, video, and AR scans. Microphone records voice memos. Location tags scenes (stored on device only). Motion stabilizes AR scans. Each prompt appears in context the first time you use the related feature. If you deny one, the rest of the app continues to work; the specific feature is disabled.
How do I cancel my subscription?
Open Settings on your iPhone → tap your name at the top → Subscriptions → SceneVault → Cancel. Your subscription stays active until the end of the current period.
How do I restore a previous purchase?
On the paywall screen, or in Settings → Subscription, tap "Restore Purchases." As long as you're signed in with the same Apple ID that made the original purchase, it restores automatically.
How do I delete all my data?
In SceneVault: Settings → Data → Erase All Data. This wipes the local database, app sandbox files, and cached previews. There is no server-side data to delete.
Privacy
See the Privacy Policy.
Terms of Use
See the Terms of Use.

Report a bug

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