SleepWindow — Support

Last updated: 2026-04-17

How do I restore a purchase?

Settings → Restore purchases. You'll need to be signed in to the same Apple ID that bought the Lifetime Unlock.

My reminder isn't firing.

Check iOS Settings → SleepWindow → Notifications. If notifications are disabled there, the reminder toggle in SleepWindow won't do anything until you re-enable them.

What are the default sleep-cycle assumptions?

90-minute cycles, 15 minutes to fall asleep, 8-hour caffeine cutoff. Adjust all of these in Settings → Sleep assumptions.

Is my data synced to the cloud?

No. SleepWindow is 100% on-device. Your settings and saved presets live in iOS's standard user-preferences storage. Nothing leaves your device.

Is SleepWindow a medical app?

No. It's a sleep-timing planner. Results are estimates. SleepWindow does not diagnose, treat, monitor, or manage any health condition.

Contact

Questions not covered here: tony@custody-compass.com.