We read everything. We usually respond within 1 business day.
Email support@mypetpassport.app for any of the following:
Open Settings inside the app and tap Restore purchases. If that doesn't bring Pro back, email us with the Apple ID that made the purchase and we'll verify with Apple.
No. Pet Passport summarizes publicly available import requirements so you know what questions to ask. It is not legal or veterinary advice and is not a substitute for a USDA-accredited vet or the destination's customs authority. Always confirm with both before you travel.
App Store purchases are refunded by Apple, not by us. You can request a refund directly at reportaproblem.apple.com. If you let us know the issue, we're happy to support your request.